Delivery and Returns Policy

Delivery Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout. 

Privacy is extremely important to us and our discreet packaging ensures this. Boxes are a plain brown for large items and single items will be plain coloured padded envelopes.

Local delivery

Free local delivery is available for orders over £39.99 within LA1, LA2, LA3, LA4. For orders under £40.00 there will be a charge of £2.95 for local delivery.

Deliveries are made from 08:00 - 20:00 on Monday - Sunday.

Returns Policy

Thank you for purchasing our products operated by Love & Lust Ltd.

In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it, unopened, unused and packaging in tact.

Upon receipt of your your item, we will endeavour to refund to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team by filling out the contact form.